Privacy Policy

Privacy Policy for Linguora

Effective Date: 28/09/2024

At Linguora, we take your privacy seriously and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights concerning your personal information.

1. Data Controller

Linguora (“we,” “us,” or “our”) is the data controller responsible for your personal information. Our contact details are as follows:

2. Information We Collect

We collect personal data from you when you visit our website, register for our services, purchase language courses, or communicate with us. The personal data we collect may include:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit/debit card details or other payment information.
  • Course Details: Information regarding the courses you have enrolled in or purchased.
  • Communication Information: Any messages, feedback, or inquiries you send to us.
  • Technical Data: IP address, browser type, device information, and website usage data (through cookies and similar technologies).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: To manage your account, process transactions, and deliver language courses.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve any issues.
  • Marketing: To send you newsletters, promotions, or information about new courses, subject to your consent.
  • Improvement of Services: To analyze and improve the functionality of our website and services.
  • Legal Obligations: To comply with applicable laws, regulatory requirements, and enforce our Terms of Service.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you (i.e., providing language courses).
  • Consent: For marketing communications, we rely on your consent, which you may withdraw at any time.
  • Legitimate Interests: To improve our services and website, manage our business operations, and secure our systems.
  • Legal Compliance: To comply with legal obligations (e.g., tax and financial regulations).

5. Data Sharing

We do not sell your personal data to third parties. However, we may share your personal information in the following instances:

  • Service Providers: We may share your data with third-party vendors, such as payment processors or hosting providers, to facilitate the provision of services.
  • Legal Requirements: We may disclose your data if required by law, legal proceedings, or to protect our rights and property.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party involved in the transaction.

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. We may retain certain data for longer if required to comply with our legal obligations or resolve disputes.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We encrypt data in transit and at rest where necessary.
  • Access Controls: Only authorized personnel have access to your personal data.
  • Security Audits: Regular assessments of our security measures to safeguard your data.

8. Cookies

Our website uses cookies to enhance your browsing experience and gather usage data. Cookies are small text files placed on your device. You can control and manage cookies through your browser settings. Please refer to our Cookie Policy for more information.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your data.
  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.
  • Right to Restriction: You can ask us to restrict the processing of your data if you contest its accuracy or lawfulness.
  • Right to Data Portability: You can request the transfer of your data to another service provider in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at linguora.global@gmail.com. We will respond to your request within 30 days.

10. Data Transfers Outside the EEA

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other mechanisms recognized under GDPR, to protect your data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

We are committed to protecting your privacy and ensuring the lawful and transparent handling of your personal data.